ITAD

ITAD is a consultancy company that works in partnership with governments, companies and NGOs to deliver projects and roll-out programmes. Their services include monitoring, evaluation, aid effectiveness, poverty and governance, institutional development and water management.

ITAD

Major projects firm chooses Metaphorix for major project of their own

ITAD works closely with government and non-government organisations involved in the delivery of major projects and public programmes. With a complex mix of resources across a wide range of countries, project control is essential. In particular, the monitoring of costs and the ability to make changes to keep projects on track was key to their implementation of Dynamics NAV from Metaphorix.

The Organisation

ITAD is a very special consultancy company. They work in partnership with governments, private companies and non-government organisations to deliver major projects, to improve the performance of policies and to support the roll-out of major programmes. The services they offer include the following:

Monitoring and evaluation
Monitoring and evaluation is central to all ITAD’s work. They assist agencies to design, install, manage and review monitoring systems for programmes and projects, country portfolios, public sector management and poverty reduction strategies.

Aid effectiveness
Aid effectiveness is concerned with strengthening donor agency and recipient governments’ efforts to achieve the Millennium Development Goals.

Poverty & governance
Governance is about the way institutions, rules and systems of the state operate at central and local level. How the state relates to ordinary people has become a central theme in poverty reduction.

Institutional development
Recognised as a key driver for sustainable change, institutional development is integral to all ITAD’s work. They are specialists in the analysis of organisational and institutional processes and in training design and delivery.

Water management
ITAD works to improve the stewardship of water through better management practices. They encourage and facilitate new ideas at the delicate threshold between water resource availability and scarcity.

Communication for development
Communication lies at the heart of the challenge of engaging poor people in the decision processes that affect their lives. ITAD is skilled in guiding the process for developing stakeholder platforms and channels through which communication can take place.

Business Challenge

ITAD had used OPERA software for many years and it was starting to show signs of age – no longer being able to support the needs of the company and not reflecting the processes they were now using. One result of the growing gap between what Opera offered and what they required was the increased use of spreadsheets. For example, all their project consultants’ timesheets were run on Excel.

The main objective of implementing a new solution was for ITAD to become more profitable. They also wanted better analysis of projects and the ability to look at costs throughout the lifecycle of a project, to help avoid any nasty surprises at the end. They needed a system that would offer them control of their projects, in particular the ability to monitor costs and analyse performance.

The Solution?

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NEBOSH

NEBOSH (National Examination Board in Occupational Safety and Health) is an independent examining board and awarding body with charitable status offering vocational qualifications designed to meet the health, safety, environmental and risk management needs of all places of work.

nebosh

Examination body gives top marks to Dynamics NAV from Metaphorix

NEBOSH (The National Examination Board in Occupational Safety and Health) was formed in 1979 as an independent examining board and awarding body with charitable status. When their Sage Line 50 software could no longer support their growth plans, they wanted a system that could offer them a number of key improvements. They turned to Metaphorix for a Dynamics NAV solution that passed their test with flying colours.

The Company

NEBOSH offers a comprehensive range of globally recognised, vocationally related qualifications designed to meet the health, safety, environmental and risk management needs of all places of work in both the private and public sectors. Courses leading to NEBOSH qualifications attract around 30,000 candidates annually and are offered by over 400 course providers in 80 countries around the world. Their qualifications are recognised by the relevant professional membership bodies including the Institution of Occupational Safety and Health (IOSH), the International Institute of Risk and Safety Management (IIRSM) and the Institute of Environmental Management and Assessment (IEMA). NEBOSH examinations and assessments are set by its professionally qualified staff assisted by external examiners – most of whom are Chartered Safety and Health Practitioners operating within industry, the public sector or in enforcement.

In October 2000, NEBOSH became the first health and safety awarding body to be accredited by the UK regulatory authorities: The Office of the Qualifications
and Examinations Regulator (Ofqual). From August 2009, NEBOSH also received Awarding Body approval with the Scottish Qualifications Authority (SQA) in Scotland. In addition, NEBOSH maintains Investors in People (IIP) status and is also an ISO 9001:2008 registered organisation.

While the UK economy in general saw a downturn in 2008/09, NEBOSH saw growth in candidate registrations of more than 10% and an increase in income of 19.8%.
Their strongest areas of growth came from developing overseas markets. Candidates from outside of the UK now account for more than 25% of all examination registrations, with the Middle East being a particularly important market for NEBOSH qualifications.

The Challenge

The existing system was Sage Line 50. As NEBOSH grew in size and sophistication, the company found that it no longer supported their business processes.
In particular, they struggled to get any analysis out of the system. Staff found the system wasn’t user-friendly and was often a hindrance rather than a help.
Some functions they wanted to carry out simply weren’t available with Sage.

They needed to code their income so that they could analyse it later. NEBOSH wanted to know where their business came from and what patterns of growth they were experiencing. They needed to show income at both a product level and ‘sitting level’ – their big awards have four standard ‘sittings’ – and be able to understand the profitability at these levels.

This push for much better analysis and reporting from the system, driven by the fact that NEBOSH’s business had changed and grown, meant that they needed a system that would keep up with their new processes and practices. The search began for a new system in late 2007.

The Solution?

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Form IT

Form IT offers a vendor-independent service to all its clients, ensuring that customers always get the right IT product or service for their needs. Offering a wide range of technical services using their own highly skilled team, Form IT has a well-deserved reputation for quality installations.

form

Technology company gets IT right with Microsoft Dynamics NAV

Form IT aims to give its customers the very best results and the maximum return on investment on their IT spend. Their philosophy is based around providing the correct solution for any given requirement. To ensure they do this, they remain vendor-independent. To support their business processes, they needed a solution that offered the same flexibility to them that they offer to their customers – they chose Dynamics NAV.

The Company

Form IT was set up by the current MD, Hugh Byrne, working out of his own home. When the business outgrew his front room, Hugh took a major step up and transferred the business to his parents’ house!

Today, Hugh’s vision is the driving force behind everything the staff try to do. Terry Kintas, the current Office Manager of Form IT, believes that this ethos is what helps to make the company successful. Terry is well qualified to keep alive the original ideals laid down by Hugh as she joined the company in the very early days and is one of the longest-serving employees. Form IT has been successful because they realised at the outset that they had to make sure clients got the right solution, not just the solution Form IT chose to partner with.

This means that a key component of their approach to customers is to remain independent of major vendors. Whether clients need up-to-the-minute, business-wide IT solutions or simply require a more reliable, flexible way to procure IT services, products and consumables – Form IT can help. Form IT provides server consolidation and virtualisation, disaster recovery, back up strategies, storage, maintenance, desktop refresh deployments and consolidation of printing solutions.

Form IT’s technical services division is made up of a number of highly qualified and experienced consultants. This team has helped the company to achieve a plethora of profession accreditations including Microsoft Gold Certified Partner, VMware VIP & VAC Contract Partner, Citrix Silver Access Solution Advisor, Cisco Silver Partner, Symantec Partner and Checkpoint Bronze Partner. All these skill sets allow the company to offer the very best, vendor-impartial solutions to their customers’ needs.

The Challenge

Prior to implementing NAV, Form IT used a Burroughs system with a single accounts user on it and hardware so massive it took up two desks. The system was old and, obviously, not Windows-based. On the Burroughs computer, sales orders were handwritten by employees and then entered into the system manually.

This meant that there was duplication of entry – making life harder for users and raising the possibility of errors being introduced. On the purchasing side, the buyers were given a paper copy of the handwritten sales order to fulfil. This was then re-entered into the system as a purchase order – even more duplication of effort. In addition, the stock position was held on lists of A4 paper. This meant that the live stock situation was not available on the
system and stock allocation to sales orders was a manual process, not integrated with sales order entry.

The result of all this was much longer processes than were needed to get the job done and mistakes appearing in the data from time to time. A new system was needed to cut down the workload and help to streamline the business processes in use.

The Solution?

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NetNames

NetNames is a leading provider of domain names and internet-related services. Established in 1995, the company has registered hundreds of thousands of domain names and hosts tens of thousands of websites, NetName’s clients include well-known companies such as British Airways, The New Statesman and Centrica.

Case Study

nbt

Web domain group sees a host of benefits in Dynamics NAV

Growing rapidly in the UK and internationally, NetNames needed a solution that would support them across their locations, would offer standard functionality to their group companies and would deliver the support their domain name business needed. With Dynamics NAV doing a good job for some of the group companies, the challenge was to roll it out to them all – they chose Metaphorix to help them do it.

The Challenge

NetNames was using Access Dimensions in the UK and France but, as they became more global in the market place, they needed a multi-currency ERP system to
support their business model.

The Group Finance Director, Raj Nagevadia, was very interested in the ability to do intercompany transactions, consolidations and to establish a standard chart of accounts. They also needed a system that would let them report on budget versus actual figures and add a re-forecast.

Automatic billings was another area that was seen as important, though they were prepared to consider this as part of a future phase of the replacement project. NetNames needed visibility across all the offices in their group. They consolidated the accounts using Excel but wanted an ERP system that would do this for them. Their biggest expense is headcount so they wanted to be able to slice and dice the information in the system.

Finally, the support offered for Access Dimensions was reliant on one person and this was a real exposure for such a rapidly expanding business. They started to consider a replacement system by evaluating what they already had available to them installed in other
group companies.

The Solution?


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Webfusion

Webfusion was founded in 1997 and has been offering services for websites for more than ten years. They were one of the pioneers in the UK web hosting industry and have huge experience in all areas of hosting and websites.

Case Study

wenfusion

Dynamics NAV does the trick for internet services company

Magic Moments, now merged with Webfusion, chose to implement Microsoft’s Dynamics NAV ERP solution to streamline business processes and to provide fast access to up-to-date sales information. The decision was a key factor in helping the company to manage its business more effectively and to support its international expansion plans.

The Challenge
Before its IPO, Magic Moments was relatively small and, except for a billing system, its accounting was mainly manual. According to Stephen Halstead, the company’s Financial Director, the billing database system was adequate for the UKbut not for overseas customers. Another issue was that the existing system would not scale to cope with the volumes they were planning on processing. Stephen saw various other problems with the system that needed urgent attention.
“There was a lack of integration between the billing system and our spreadsheets, so data had to be re-keyed. When taking orders, sales people had to fill in pieces of paper so there was paperwork everywhere. In addition, the billing system did not integrate with our Unix server that delivers our web hosting services. We decided we needed a totally integrated software solution for use throughout the company.”

The Solution
Magic Moments looked at a number of products in detail, including Sage Line 100, Sun Systems and Microsoft’s Dynamics NAV, at that time known as Navision.
After their in-depth evaluation, the company selected the Dynamics NAV solution, mainly for its ease of customisation and scalability. Another plus for Dynamics NAV was the fact that it was BASDA/Ernst & Young EMU accredited for euro support.

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Sadlers

Established in 1945 to sell ex-army steel and wooden ammunition boxes, today the business processes millions of once-used boxes every year which are sold on to other businesses and consumers. They also have major recycling schemes in place with many blue-chip suppliers.

sadlers

Supplier of cardboard ‘boxes clever’ with Dynamics NAV

Sadlers were happy with their old system supplier until new owners eroded the support service, increased the fees they charged and delivered a version of the product that was hard to use and even harder to tailor to their needs. They decided that a new, more flexible system would support the business better, choosing Dynamics NAV and Metaphorix to make the move.

The Company

Sadlers are specialist suppliers of once used and redundant cardboard cartons, new cartons and packaging materials. Established in 1945, they were originally
sellers of ex-army steel and wooden ammunition boxes to customers in and around the Birmingham area.

The business evolved to include the refurbishment and re-sale of wooden packing crates from the motor industry, as well as selling tea chests and refurbished
wooden pallets. Early in the 1970s they began to segregate used cartons from factory generated waste cardboard. They quickly established a healthy demand from local customers for their once used boxes and their recycling services and the business grew rapidly.

The company began to expand by setting up used carton recycling schemes across the country. Today they process millions of once used cartons every year with recycling schemes in place with many blue chip suppliers. In addition, they supply a range of new cartons and packaging materials. Sadlers operate from a modern warehouse complex in the heart of the country not far from the centre of Birmingham. From here, they offer their full range of cardboard and paper-related products and services. The ‘once-used’ box service, together with related products, provides a comprehensive solution for customers’ needs.

From all types and shapes of boxes to adhesive tape, from corrugated rolls to bubble wrap, from postal bags to polythene bags – they even offer a box finder service to get you the right box for your product’s size, shape and weight. The company’s recycling services include wrapping paper and carton removals as well
as cardboard products – they will even arrange to collect redundant stocks of cartons.

The Challenge

The existing system was supplied by JBS, a small company in West Bromwich. The package, called JOBS, was a green on black IBM mainframe product that was very reliable but not fully developed. Mike Sadler, the MD of Sadlers, did not like the new GUI version that the company delivered as an ‘upgrade’ to the system –
supposedly to make it easier to use. Sadlers were happy with their old system supplier until new owners eroded the support service, increased the fees they charged and delivered a version of the product that was hard to use and even harder to tailor to their needs.

They decided that a new, more flexible system would support the business better, choosing Dynamics NAV and Metaphorix to make the move. Mike felt that the new client interface had a ‘nightmare screen’ and the way the system worked when trying to make report changes was long winded and, where this was done
by the supplier, very expensive. Mike wanted to be able to drag and drop data, to cut and paste information into reports and to export it to Excel for
formatting.

Above all, he needed the reporting to be much more flexible. In addition, whilst the support was always very good from the team at JBS, once the company was taken over by a bigger group the service started to deteriorate. Another impact of the supplier, JBS, being absorbed into a larger organisation was a slowing of investment in the function in the product. The new releases offered by JBS became less frequent and, when new versions were made available, the content did not keep pace with what other systems on the market appeared to offer. Mike felt that, with the software not evolving and the poorer support service being offered, it was the right time to change. The search for a new system started in early 2008.

The Solution?

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Azimli

Azimli, a family-run business, started in 1994 supplying kebab shops with quality food at low prices. Today, it has grown to service ethnic food outlets across most of the UK.

azimili

Dynamics NAV offers Turkish food supplier a recipe for success

Azimili, a family-run business, started in 1994 supplying kebab shops with quality food at low prices. Today, it has grown to service ethnic food outlets across most of the UK. To support their growth plans, they needed a flexible system that they could tailor to meet their particular needs. Dynamics NAV, installed by Metaphorix, proved to be right for their successful business.

The Company

Azimili was established in 1994 when founder, Fehmi Yilmaz, decided to go into the trade to offer a level of service that he thought other trade suppliers did not provide. The growth of Turkish food outlets in the south of England was the trigger for the family to start their business. As more and more food shops opened that catered for the thriving Turkish community in and around London, there was a growing demand for someone to supply Turkish products to these outlets.

There was a gap in the market as Turkish goods and products could not be sourced locally – and so Azimili was born. Fehmi had always been in the food sector. He had tremendous experience of the market and knew Azimili could be a success. Using his connections in England and Turkey, he kick-started what we know today as one of the leading companies in the trade.

Azimili is now the complete one stop solution for any food outlet. Originally, there were just three people with one van delivering food around London. Today, Azimili offers over 1,000 ambient, frozen and food-related equipment products to the trade. They now have a turnover of over £10 million, 35 employees and 14 vehicles trying to keep up with the growing demand from Turkish restaurants, fast-food outlets and caterers of all kinds. The company imports Turkish and other
ethnic products from all over Europe, receiving more than twenty deliveries a day.

They deliver their products to customers in areas that cover three quarters of the UK. Azimili has not only succeeded in providing the highest quality products and services, but has also managed to supply the trade with catering equipment as well as Turkish ethnic food, spices and ingredients Today, Azimili has thousands of loyal customers and has earned a strong reputation in this marketplace based on the experience gained in the last 15 years.

The Challenge

The existing system, Sage Line 50, was not supporting the business properly and so the company considered an upgrade to the latest version, Sage 150 Professional. Semih Turktas, General Manager at Azimili, was previously employed by another company, Expo Foods. At Expo he was working closely with a Dynamics NAV consultant, Bulent Bagci, who was a big fan of the flagship Microsoft ERP solution.

When Semih joined Azimili he was happy to recommend NAV as a possible alternative for the proposed Sage upgrade. He put forward the NAV solution as he believed that Sage was very limited in its functionality. He felt that NAV was a much more flexible package that would be easier to develop and mould to their needs. The issues with Sage included:

  • Azimili needed a delivery planning worksheet to help calculate which vehicles would deliver what and where.
  • They needed a better costing solution and the ability to do special pricing.
  • They needed to make their work processes shorter to become more efficient, handling more volume with the same workforce.
  • They needed the ability to load a sales order on the system that could then automatically split into two sales orders. For example, provide two invoices for customers with the value of drinks and food split. Another example would be two invoices for different tax purposes.

The Solution?

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N&W Global Vending

N&W Global Vending is an internationally acclaimed supplier of vending machines. They provide sales and support for all Necta and Wittenborg products. They offer the complete service, supplying hot and cold beverages, snack and food products dispensers plus can and bottle vending machines.

N+W

Vending company dispenses with old system for Dynamics NAV

Established in 2000, today N&W Global Vending is an internationally acclaimed vending machine manufacturer. From machine design and development to manufacture and distribution, they deliver unrivalled service, backed by a wealth of expertise and a highly skilled workforce. Looking to improve the way their systems supported their growing business, they turned to Metaphorix and Microsoft Dynamics NAV.

The Company

N&W Global Vending (N&W) provides innovative solutions for the vending industry, offering customers a complete range of products and services spanning all aspects of vending. Their products include hot and cold beverages, snacks and foods plus cans and bottles.

In addition, they provide a full range of services including the latest technical and business support. N&W has sales and after-sales offices in Argentina, Austria, Brazil, China, Denmark, France, Germany, Italy, Poland, Spain and the UK.

It also operates in more than 80 countries worldwide through a network of carefully selected distributors. Necta and Wittenborg are their wellknown brand names – each offering something different to the market. Necta offers predominantly espresso machines, whilst Wittenborg is famous for freshbrew, high-quality products.

The UK operation, in Bilston in the West Midlands, offers trade customers a range of services including machine supply, customisation, technical support, training and spares.

The Challenge

N&W found their existing system was starting to show signs of age – it no longer supported the business or the processes they now operated in their rapidly growing organisation. A decision was taken to look at getting more out of the system starting with a possible upgrade to their existing software.

However, the current system didn’t offer an appropriate upgrade path and there were other issues with the lack of functionality in the system and the level of support offered by the supplier.

All these issues began to point N&W towards widening their search for a new solution. The upgrade path and the future development of the product was a real concern. Added to that was the fact that support from the supplier was poor. Another issue was the fact that the reporting available from the system was poor – for example, there was no easy way to access accurate and timely cost details.

The fact that the system did not really fit N&W’s processes meant that many of the jobs the users had to do involved manual work or long, drawn out processes in the system. The company decided to look at other solutions.

The Solution?

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Simms

Established in 1990, Simms is a privately owned company based in Kent, specialising in the distribution of PC memory products via the internet. They are the UK market leaders for a wide range of technology products, based on their in-depth knowledge of their markets and their customers’ needs.

Case Study

simms

Internet retailer takes fastpath to Dynamics NAV solution

Simms International operates in the low-margin computer memory market which is dominated by a small number of big players. The use of three disparate computer systems, combined with a steep drop in memory prices, which sparked a huge increase in demand, meant that it had to drastically improve its business efficiency in order to survive.

The Challenge
Simms competes in a tough market. Computer memory is a low-margin, high volume business and is dominated by a small number of big names. In order to survive, a company must offer large numbers of units at minimal cost, as simply and efficiently as possible. Not only that, but the market is constantly changing, making it essential that a company remain agile.

As a business, Simms spent the 1990s focused on Apple computers, at a time when memory prices were high. However, it soon became clear that a large shift to the PC market was taking place and in 1998 it hired KPMG to review its business and come up with suggestions for change. The final audit report recommended that Simms introduce a new company-wide software solution to improve its efficiency. The system that the company was looking for would not only have to integrate their three existing systems into a single cohesive solution, but also retain a high level of flexibility to help them keep pace with a market in transition.

Solution?

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Alternative Networks

Alternative Networks helps increase productivity and reduce costs by exploiting the latest technologies and consolidating supplier relationships and bills to a single point of contact. Started in 1997, they have customers from both the private and public sector, including B&Q, Royal Society of Medicine and Cambridgeshire County Council.

Scalable

Case Study

Alternative Networks are experts in the communications field. They review the communications infrastructure of larger organisations, then make recommendations on how to increase productivity and reduce costs. They do this by exploiting the latest technologies and consolidating
supplier relationships and bills to a single point of contact.

The Challenge
The existing system in place until 2000 was QuickBooks. Though it was good at supporting the accounts function it struggled when it came to stock control –
plus, it had no CRM functionality. The company decided to start looking for a new solution in late 1999. They quickly decided to go with Dynamics NAV.

The Solution
The selection process involved them making up a short list of solutions they felt could do the job. Those short-listed included Microsoft Dynamics AX (Axapta), Microsoft Dynamics NAV (Navision) & Access

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