Doorfit has grown as a family business over its 60 year history to become one of the largest suppliers of architectural ironmongery, garage doors and sliding door gear. With over 30,000 sq ft of showroom space, 30,000 stock lines and 60 trained staff, they offer an unrivalled service.
Door company gets a handle on its business with Dynamics NAV
Doorfit is special – a family business that treats customers like family. Highly trained staff, with expert knowledge of their products, advise and guide clients to give them the best solution and outstanding service. To support this unique business model, the company needed a software solution that was as flexible as they are. They chose Dynamics NAV.
Founded in 1953, Doorfit has grown over its 50 year history to become one of the largest suppliers of architectural ironmongery, garage doors and sliding door gear in the UK. With over 3,000 sq ft of showroom space, 30,000 stock lines and 70 trained staff, the company prides itself on quality of service and advice they offer to customers.
They operate three different divisions.
Garage Doors & Sliding Door Gear
From its spacious, award-winning showroom, the ‘Door & Gear’ division displays full-size working models of most makes of garage door. This allows customers to see what the product would look like in situ and to choose the type and style that best suits their needs. They sell to housing developers as well as private home owners and, through a national network of installers, they offer a professional fitting service.
With a huge range of over 30,000 architectural ironmongery products at their warehouse, Doorfit supply all kinds of products to builders for the construction and refurbishment of most building types – from hospitals and schools to offices and private homes.
The company also supply and fit all types of locks. They offer a precision key cutting service, on site, and advise on everyday security matters. In addition, their call service is available to go out to site and replace or repair broken and damaged locks.
Prior to choosing Microsoft Dynamics NAV, the company was running an ERP system called Pegasus. This system had served them well for a number of years but now it started to show its age.
Perhaps the biggest driver for the move to a new system was Doorfit’s need to marry the function the system delivered to their unique way of working. Brothers, Philip and Robert Neil, took over the day-to-day running of the business when their father decided to opt for a more consultative role. They both understood what made Doorfit unique. They knew that, if they were to deliver the growth they wanted for Doorfit, then focusing on their approach to their customers was vital.
Doorfit was successful because each customer was given the type of service that best suited them. This meant that the system they installed had to be flexible enough to allow them to deal with customers in a variety of ways. They looked at packages that were designed for retail and warehousing types of organisation but, whilst Doorfit felt that they were OK for their competitors, they wanted something special.
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