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Dynamics CRM: The Microsoft Customer Relationship Management Solution

Dynamics CRM is a fully integrated, end to end, Customer Relationship Management solution from Microsoft. As a product Dynamics CRM allows users to engage their customers like never before, creating better customer journeys, retaining clients and winning new business. CRM can reduce costs, increase profitability and automate key business processes.

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Microsoft Dynamics CRM is an end-to-end Customer Relationship Management suite which allows users to create and maintain a complete overview of their customers, provide a seamless customer experience and gain real insight into their data.

Map your customer journey
As a fully integrated, outcome focussed solution Dynamics CRM handles every stage of your business process. From lead scoring

Gain true data insight
All of your customer and business information is stored within the Dynamics CRM interface ensuring you gain a complete, 360 view of your data in Real Time.

Build long Term Relationships
Dynamics CRM ensures you are able to delight customers time and time again by giving you a true overview of your information. Fully automated processes take the hassle away allowing you to get on with more important tasks.

This highly flexible customer relationship management system gives users the ability to create a holistic view of each customer, from initial contact through to post-sales and service.

Microsoft Dynamics CRM business software also provides you with the power to evolve your business unencumbered by technology limitations.

It gives organisations, large and small, the applications and tools they need to improve marketing, sales and customer service efficiency and effectiveness – all in a familiar Microsoft Office environment.

  • Sales

    The modern customer is empowered, informed and able to make buying decisions before salespeople even engage. Dynamics CRM gives you the power to adapt to the modern sales environment, drive productivity and deliver consistent best practises

  • Marketing

    Dynamics CRM for marketing is a fully integrated, omnichannel communication tool which allows you to perform all marketing operations from a single interface. From planning campaigns to analysing and refining performing, everything can be done within Dynamics CRM.

  • Customer Service

    Improve customer satisfaction and service effectiveness with Dynamics CRM for Customer Service. By providing a complete, holistic view of your customers the solution allows you to deliver exceptional experiences and boost retention simply, easily and from a single interface.

  • Social Media

    Growing your brand via customer engagement is a crucial component of any business strategy. In a socially connected world keeping up with online activity is absolutely essential. Dynamics CRM is fully integrated with social channels meaning you are able to import information directly to the solution as well as “taking the pulse” of your social health.

How Microsoft Dynamics does Customer Relationship Management

Power your business growth with Microsoft Dynamics CRM (Customer Relationship Management). This highly flexible customer relationship management system gives users the ability to create a holistic view of each customer, from initial contact through to post-sales and service.

Customer engagement is a process that needs to be flexible, adaptable and tailored to your business. Dynamics CRM provides all this and allows you to deliver amazing customer experiences.

Microsoft Dynamics CRM business software also provides you with the power to evolve your business unencumbered by technology limitations.
It gives organisations, large and small, the applications and tools they need to improve marketing, sales and customer service efficiency and effectiveness – all in a familiar Microsoft Office environment.

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