‘Dynamics Users Must Map to Dynamics CRM Users’ Error Message

Error Message

‘Dynamics CRM Integration is enabled.
However, because the Dynamics NAV Users Must Map to Dynamics
CRM Users field is set, Dynamics CRM integration is not enabled for



The users email address must be the same on the CRM ‘user card’ and the ‘user card’ in Navision.
This error often occurs when the email addresses are not matching.



On Navision, go to the ‘User Card’, then on the ‘Office 365 Authentication tab’ – Check the ‘Authentication Email’ is correct


On CRM, go to ‘settings’, then ‘security’ – select the user and check the primary email address is correct

The ‘Authentication Email’ on NAV must match the ‘Primary Email’ on CRM.

The following two tabs change content below.