Maintain excellent customer relationships
with Dynamics NAV
Manage reactive and planned maintenance effectively
Mobile capabilities mean you're always in touch
Structure and manage planned maintenance

Maintenance and FM Software

Metaphorix has created a dedicated platform on the Microsoft Dynamics NAV solution for Maintenance and Facilities Management. The needs of back office, field engineers and customers are catered for – and are always connected via the Mobile application and the Client Portal.

– Service Managers can review customer call rates and track key contract KPI’s

– Service Planners can review regular planned maintenance calls together with open reactive calls to graphically plan work for engineers, and seamlessly notify them of plans.

– Field engineers can review their daily work schedule, update journey and call progress, consume van stocks, link photos to calls, update call notes, fix solutions, review object technical specifications and manuals and record end user signatories to completed tasks.

– Finance has automated billing processes for contract renewals and chargeable time/materials.

Specialised Solutions for…

Metaphorix have customers in the following service and maintenance fields:

• Scheduled/Planned maintenance

• Reactive Maintenance

• Facilities Management

• Property Maintenance

• Social Housing Maintenance

Benefits

Mobile Capabilities: Always be in touch with your people, increase safety by remotely recording and updating conditions

Offline Capabilities: If a member of the team is offline their information will synchronise to the back office when next online

Structure and Manage planned maintenance more efficiently

Improved Strategy: Determine which jobs need completing first, avoid peaks and troughs in labour hours

Manage every part of your business: From work inventory to spare parts, everything is handled within the system

Familiar Microsoft interface for ease of use

Microsoft stack compatible – Office365/Sharepoint/Power BI

Functionality

Object and location management

BIM object functionality

Engineer fault & solution reporting

Planned/reactive maintenance

Predictive maintenance capability

Create Maintenance schedules

Manage Service Level Agreements

Graphical work planner for field engineer management

Schedules of rates

Manage van & equipment stocks

Record travel time and working hours.

4PS Mobile Offline capability – sync when next online.

Inspections & surveys

Live Reporting

Digital Signatures from clients