Metaphorix has created a dedicated platform on the Microsoft Dynamics NAV solution for Maintenance and Facilities Management. The needs of back office, field engineers and customers are catered for – and are always connected via the Mobile application and the Client Portal.
– Service Managers can review customer call rates and track key contract KPI’s
– Service Planners can review regular planned maintenance calls together with open reactive calls to graphically plan work for engineers, and seamlessly notify them of plans.
– Field engineers can review their daily work schedule, update journey and call progress, consume van stocks, link photos to calls, update call notes, fix solutions, review object technical specifications and manuals and record end user signatories to completed tasks.
– Finance has automated billing processes for contract renewals and chargeable time/materials.