Metaphorix has created a dedicated platform on the Microsoft Dynamics NAV solution for Maintenance and Facilities Management. The needs of back office, field engineers and customers are catered for – and are always connected via the Mobile application and the Client Portal.
– Service Managers can review customer call rates and track key contract KPI’s
– Service Planners can review regular planned maintenance calls together with open reactive calls to graphically plan work for engineers, and seamlessly notify them of plans.
– Field engineers can review their daily work schedule, update journey and call progress, consume van stocks, link photos to calls, update call notes, fix solutions, review object technical specifications and manuals and record end user signatories to completed tasks.
– Finance has automated billing processes for contract renewals and chargeable time/materials.
Specialised Solutions for…
Metaphorix have customers in the following service and maintenance fields:
• Scheduled/Planned maintenance
• Reactive Maintenance
• Facilities Management
• Property Maintenance
• Social Housing Maintenance
Benefits
Mobile Capabilities: Always be in touch with your people, increase safety by remotely recording and updating conditions
Offline Capabilities: If a member of the team is offline their information will synchronise to the back office when next online
Structure and Manage planned maintenance more efficiently
Improved Strategy: Determine which jobs need completing first, avoid peaks and troughs in labour hours
Manage every part of your business: From work inventory to spare parts, everything is handled within the system
Familiar Microsoft interface for ease of use
Microsoft stack compatible – Office365/Sharepoint/Power BI
Functionality
Object and location management
BIM object functionality
Engineer fault & solution reporting
Planned/reactive maintenance
Predictive maintenance capability
Create Maintenance schedules
Manage Service Level Agreements
Graphical work planner for field engineer management
Schedules of rates
Manage van & equipment stocks
Record travel time and working hours.
4PS Mobile Offline capability – sync when next online.
Inspections & surveys
Live Reporting
Digital Signatures from clients
