N&W Global Vending

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N&W Global Vending is an internationally acclaimed supplier of vending machines. They provide sales and support for all Necta and Wittenborg products. They offer the complete service, supplying hot and cold beverages, snack and food products dispensers plus can and bottle vending machines.


Vending company dispenses with old system for Dynamics NAV

Established in 2000, today N&W Global Vending is an internationally acclaimed vending machine manufacturer. From machine design and development to manufacture and distribution, they deliver unrivalled service, backed by a wealth of expertise and a highly skilled workforce. Looking to improve the way their systems supported their growing business, they turned to Metaphorix and Microsoft Dynamics NAV.

The Company

N&W Global Vending (N&W) provides innovative solutions for the vending industry, offering customers a complete range of products and services spanning all aspects of vending. Their products include hot and cold beverages, snacks and foods plus cans and bottles.

In addition, they provide a full range of services including the latest technical and business support. N&W has sales and after-sales offices in Argentina, Austria, Brazil, China, Denmark, France, Germany, Italy, Poland, Spain and the UK.

It also operates in more than 80 countries worldwide through a network of carefully selected distributors. Necta and Wittenborg are their wellknown brand names – each offering something different to the market. Necta offers predominantly espresso machines, whilst Wittenborg is famous for freshbrew, high-quality products.

The UK operation, in Bilston in the West Midlands, offers trade customers a range of services including machine supply, customisation, technical support, training and spares.

The Challenge

N&W found their existing system was starting to show signs of age – it no longer supported the business or the processes they now operated in their rapidly growing organisation. A decision was taken to look at getting more out of the system starting with a possible upgrade to their existing software.

However, the current system didn't offer an appropriate upgrade path and there were other issues with the lack of functionality in the system and the level of support offered by the supplier.

All these issues began to point N&W towards widening their search for a new solution. The upgrade path and the future development of the product was a real concern. Added to that was the fact that support from the supplier was poor. Another issue was the fact that the reporting available from the system was poor – for example, there was no easy way to access accurate and timely cost details.

The fact that the system did not really fit N&W's processes meant that many of the jobs the users had to do involved manual work or long, drawn out processes in the system. The company decided to look at other solutions.

The Solution?

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