METAPHORIX OVERVIEW
MISSION STATEMENT AND KEY MANAGEMENT FUNCTIONS
The ability to command an extensive knowledge of the underlying technology and platforms, combining it with a close understanding of business needs, is what puts Metaphorix in a different class.
"Metaphorix will become the business partner of choice for mid-range solutions through an unwavering commitment to technical excellence and customer support, and by delivering solutions that offer real & demonstrable cost benefits to our customers"
The senior management within the business have over 200 years of accumulated experience in the delivery of IT and business solutions. Metaphorix management believes in the the value of long-term customer relationships and the essential communication required to maintain such relationships. There are a number of key areas we believe in as a solutions provider:-
General Management, Administration & Quality
By delivering the highest possible standard of customer service, we can add value to our clients in terms of technology knowledge and solutions expertise. If we cannot prove the benefit, we will not offer to supply the solution.
Technology, Research & Development
By consistently re-investing into ongoing R&D we will ensure that customers receive the most effective technology solutions. Furthermore we will ensure that all new technology developments are assessed, trialled & thoroughly tested before we expose our customers to to potential implementation issues
Customer Service and Support
There is little point in working hard at winning new customers, if we are unable to maintain the relationship in good working order.
Regular account management reviews - throughout the implementation and post sales process - provide the vehicle to assess new opportunities and ensure our customers are kept abreast of the latest information, as well as feeding back any problems or issues that may exist.
Finance & Commercial
We very much believe in 'practice what we preach'. As such we run our business on a tightly integrated financial accounting, customer and service management solution. Thus enabling us to see information across the whole of our business at any moment in time, allowing us to be more 'proactive' with or customers.
