Sadlers

Established in 1945 to sell ex-army steel and wooden ammunition boxes, today the business processes millions of once-used boxes every year which are sold on to other businesses and consumers. They also have major recycling schemes in place with many blue-chip suppliers.

sadlers

Supplier of cardboard 'boxes clever' with Dynamics NAV

Sadlers were happy with their old system supplier until new owners eroded the support service, increased the fees they charged and delivered a version of the product that was hard to use and even harder to tailor to their needs. They decided that a new, more flexible system would support the business better, choosing Dynamics NAV and Metaphorix to make the move.

The Company

Sadlers are specialist suppliers of once used and redundant cardboard cartons, new cartons and packaging materials. Established in 1945, they were originally
sellers of ex-army steel and wooden ammunition boxes to customers in and around the Birmingham area.

The business evolved to include the refurbishment and re-sale of wooden packing crates from the motor industry, as well as selling tea chests and refurbished
wooden pallets. Early in the 1970s they began to segregate used cartons from factory generated waste cardboard. They quickly established a healthy demand from local customers for their once used boxes and their recycling services and the business grew rapidly.

The company began to expand by setting up used carton recycling schemes across the country. Today they process millions of once used cartons every year with recycling schemes in place with many blue chip suppliers. In addition, they supply a range of new cartons and packaging materials. Sadlers operate from a modern warehouse complex in the heart of the country not far from the centre of Birmingham. From here, they offer their full range of cardboard and paper-related products and services. The 'once-used' box service, together with related products, provides a comprehensive solution for customers' needs.

From all types and shapes of boxes to adhesive tape, from corrugated rolls to bubble wrap, from postal bags to polythene bags – they even offer a box finder service to get you the right box for your product's size, shape and weight. The company's recycling services include wrapping paper and carton removals as well
as cardboard products – they will even arrange to collect redundant stocks of cartons.

The Challenge

The existing system was supplied by JBS, a small company in West Bromwich. The package, called JOBS, was a green on black IBM mainframe product that was very reliable but not fully developed. Mike Sadler, the MD of Sadlers, did not like the new GUI version that the company delivered as an 'upgrade' to the system –
supposedly to make it easier to use. Sadlers were happy with their old system supplier until new owners eroded the support service, increased the fees they charged and delivered a version of the product that was hard to use and even harder to tailor to their needs.

They decided that a new, more flexible system would support the business better, choosing Dynamics NAV and Metaphorix to make the move. Mike felt that the new client interface had a 'nightmare screen' and the way the system worked when trying to make report changes was long winded and, where this was done
by the supplier, very expensive. Mike wanted to be able to drag and drop data, to cut and paste information into reports and to export it to Excel for
formatting.

Above all, he needed the reporting to be much more flexible. In addition, whilst the support was always very good from the team at JBS, once the company was taken over by a bigger group the service started to deteriorate. Another impact of the supplier, JBS, being absorbed into a larger organisation was a slowing of investment in the function in the product. The new releases offered by JBS became less frequent and, when new versions were made available, the content did not keep pace with what other systems on the market appeared to offer. Mike felt that, with the software not evolving and the poorer support service being offered, it was the right time to change. The search for a new system started in early 2008.

The Solution?

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