MetaServ software for the service industry
Companies that supply maintenance and repair services need an IT service management software that will control a broad spectrum of functions right across their business – starting with the setting up and maintaining of contracts and their deliverables, to the actual delivery of the service in the field.
MetaServ service management software enables service providers to offer everything from a workshop service to on-site maintenance. Calls may be done under warranty or chargeable – with the charge rates and types completely flexible, based on the contract agreed (parts, labour, call-out charge, fixed fee etc.). Spare parts are carried in stock and on vans and need to be controlled and accounted for – including automatic replenishment and life-cycle tracking. Calls must be efficiently scheduled, appointments booked and priorities associated with different types of call – scheduled maintenance, minor breakdown, critical fault. Engineers’ time and expenses are a crucial part of the cost equation and capturing, recharging and reporting on them is an important part of MetaServ.
Workflow and document management are also offered within the field service management software making sure you get the complete solution your business needs. MetaServ offers the full range of field service function that service industry users need.