MetaWeb
THE solution for the Internet Service Provider industry
At Metaphorix we understand the issues ISP's and Service Providers are facing, with the growing challenge to remain both competitive in the marketplace and providing the levels of service and support that keeps their customers coming back for more!.
We have developed a solution that can integrate into all areas of an ISP’s business from front end e-commerce solutions to BackOffice financial systems, we have a solution that can fit your business. This is by no means its total capability and being a development platform this solution can be tailored to fit your exact needs, but can also suit the needs of service providers generally.
The benefits of the solution are :-
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Increased order throughput
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Reduced administration time
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Improved customer relationships
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Better security and reduction in processing errors
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Reduced reliance on paper based systems
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Integration to other business solutions
Overview
Metaphorix have experience of implementing both Internet service billing systems and configuration systems. As a result we have developed a complete product package in the form of a billing and configuration solution. This solution meets the business needs of companies that offer products and services over the Internet.
The benefits of the solution are derived from the efficiencies that can be gained in streamlining the sales, configuration, set-up and support activities of an ISP/ASP. These activities account for much of the overhead that an Internet business incurs during its initial growth. Automation of repetitive tasks becomes critical as business volume increases. System flexibility is critical in order to enable the business to adapt to changing market pressures. The solution meets all of these requirements and offers the potential for other business process improvements.
The overhead in collecting recurring revenue is reduced through automatic renewal invoice generation.
Customer relationships can be enhanced through integration of the back office business processes and systems. Also through front office technologies and sales processes and the integration to dedicated Customer Relationship Management solutions such as Microsoft Dynamics NAV and Microsoft CRM.
All parts of the business can be built upon a common industry standard set of components, guaranteeing a system that will grow with the business demands, whilst remaining extremely affordable.
The solution integrates with all front office and production systems whether they are Linux or Microsoft based.
Product Features
The main features of the system are as follows:-
- Euro compliant
- Multilanguage / Multicurrency support.
- Reporting capability via integrated report generators or third party report writers using ODBC and OCX.
Customer Relationship, Sales Order Processing and Billing
- Efficient telesales module with integrated address / post code validation
- On line credit card validation.
- Configurable product definitions
- Integrated marketing tools for campaign generation and tracking.
- Integrates sales force management tools for sales force automation
- Bulk domain registration – bulk product sales
- Promotional Pricing / Renewal pricing modules
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Automatic renewal invoice generation based on variable renewal periods.
Web Integration and E-commerce
- Customer / reseller self-service via Web interfaces or System screens.
- Web order module for batch / live input of web orders.
- Web site page and content maintenance from the core system – no need for ongoing web design. Sales and Marketing can maintain the web site themselves.
- Business to Business components for reseller / supplier relationship building – document transfer via XML or EDI, on line account query, anonymous delivery
- Automatic POP, web-forwarding, email-forwarding, userID / password generation.
Technical Support
- Support personnel module for technical updates to packages.
- Integration with whois / showme / traditional UNIX configuration set up tools.
- Automatic domain registration request process and associated automatic registration acknowledgement processing.
- On-line/batch production system set-up.
- Email integration for document dispatch to customers / resellers.
"MetaWeb is a fully integrated customer management and billing solution for the service provider industry, it can be interfaced to a multitude of disparate systems to give one holistic view of the customer or project"
